Exchanges & Returns

All Returns must be accompanied by a completed 'Returns Form'



We really hope that you are fully satisfied with your purchase, however if for any reason you wish to return or cancel an item, you can log into your customer account and initiate your return in one quick easy step here.

If you did not create an account when ordering, please contact us by email here to initiate your return. Alternatively you can still create a customer account using the link you received with your order and avail of the quick Return or Cancellation option above.  

Items can be returned under the following conditions:

• 21 day cooling off period •
• Item received damaged or faulty •
• Item Exchanges •

    * Important: When returning an item, all Items must be carefully packed and returned unused and in a resalable condition with original packing still intact. This also includes any promotional items included in the purchase. Unfortunately we are unable to accept returns on certain Special Order Items. If you are unsure please contact us.

    Please Note: A 2% administration and handling fee applies to cancelled orders or returned orders under the cooling off period. This fee covers the costs incurred for Credit Card transaction fees as well as the cost of inspecting and repackaging returned items.

    21 DAY COOLING OFF PERIOD:
     

    During this period you may simply decide to cancel and return your order (either in full or partial) for a refund. The cooling off period lasts for 21 days from when you receive the item(s) and any item(s) not returned within 60 days can not be returned under the cooling off period.

    *Important: Please note that under the cooling off period, items must be carefully packed and returned unused in original packaging with tags still intact. Once the items have been returned and fully inspected, a refund can be authorised providing the items are fit for resale.

    NOTE: A refund for the price of the goods (less shipping costs) will be issued within 14 days from when the items have been returned and inspected. Unfortunately the cooling off period or Returns can not be accepted for personalised items, furniture or other custom made items, including wallpaper and wall murals.

     
    DAMAGED OR FAULTY GOODS:

     We take great care to ensure that your items are packed carefully to arrive in perfect original condition, however in the unlikely event that your items arrive damaged or with a fault, please contact us straight away.

    *Important: Please note, this does not include damage or faults caused by misuse of the item(s) or failure to follow correct assembly or washing and care instructions.

    In the event that you have received your items damaged or with a fault, we will endeavour to replace the items for you. If this is not possible or the items are no longer available then a full refund will be offered.
     


    ITEM EXCHANGES    :
     

    We do not currently offer direct exchanges for items purchased online, however if you would like to exchange an item for a different variation, size or colour etc. we recommend placing a new order for these items and the unwanted item can be returned within the 21 day cooling off period for a refund.

     


    Note    : We highly recommend returning any items via a registered, tracked postal service as Josh & Jenna Kids can not be held responsible for returned items that are lost or damaged in transit. Customer assumes full responsibility for returning the items including any shipping costs incurred.

    For Information on Shipping - Please click here >